Introduction

At Listenix, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our audiobook cloud storage and playback service. By using Listenix, you agree to the practices described in this policy.

Information We Collect

Account Information

Note: Account creation is optional. You can use Listenix for free features (Dropbox streaming, local storage) without creating an account. We only collect account information if you choose to create an account for cloud storage features or paid plans. When you create an account, we collect:

• Email address (required for account creation and communication)
• Password (encrypted and stored securely)
• Account preferences and settings

Audiobook Files and Metadata

For free features (Dropbox streaming, local storage), your files stay on your device or Dropbox - we don't store them. When you upload audiobook files to cloud storage (requires account), we store:

• Your audiobook files in your private cloud storage
• Metadata extracted from your files (title, author, cover art, chapters, duration)
• File organization information (library structure, playlists, etc.)

Usage Data

We automatically collect certain information about how you use the service:

• Listening progress and playback history
• Device information (device type, browser, operating system)
• IP address and approximate location
• Service usage patterns and feature interactions

Payment Information

For paid subscriptions, payment processing is handled by secure third-party payment processing services. We do not store your full credit card information. We only receive:

• Confirmation of successful payments
• Billing address (for tax and compliance purposes)
• Subscription status and renewal dates

How We Use Your Information

We use the information we collect to:

• Provide and maintain the service (storage, streaming, playback)
• Process your subscription payments
• Sync your library and listening progress across your devices
• Send important service notifications (account updates, security alerts)
• Respond to your support requests and inquiries
• Improve and optimize the service based on usage patterns
• Ensure security and prevent fraud or abuse
• Comply with legal obligations

We do not sell, rent, or share your personal information or audiobook files with third parties for their marketing purposes.

Data Storage and Security

Your data is stored securely using industry-standard security measures:

• All data is encrypted in transit using HTTPS/TLS
• Your audiobook files are stored in encrypted cloud storage
• Passwords are hashed and never stored in plain text
• Access to your data is restricted to authorized systems and personnel

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

Data Retention

We retain your data for as long as your account is active:

• Account information is retained while your account is active
• Audiobook files are stored until you delete them or your account is closed
• Listening progress and preferences are synced and stored while your account is active

When you delete your account:

• All audiobook files are permanently deleted from our systems
• Account information is removed within 30 days
• Some anonymized usage data may be retained for analytics purposes

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you, including your account information and usage data.

Right to Correction

You can update your account information at any time through your account settings. You can also request correction of inaccurate data.

Right to Deletion

You can delete your account and all associated data at any time through your account settings or by contacting support.

Right to Data Portability

You can request a copy of your data in a portable format, including your library metadata and listening progress.

Right to Object

You can object to certain processing of your data, such as analytics or marketing communications.

To exercise these rights, please contact us at support@listenixplayer.com. We will respond to your request within 30 days.

GDPR and CCPA Compliance

If you are located in the European Economic Area (EEA), United Kingdom, or California, you have additional rights under GDPR and CCPA:

• You have the right to know what personal information we collect and how it's used
• You have the right to opt-out of the sale of personal information (we do not sell your data)
• You have the right to non-discrimination for exercising your privacy rights
• You have the right to lodge a complaint with your local data protection authority

Our legal basis for processing your data under GDPR includes: contract performance (providing the service), legitimate interests (service improvement, security), and your consent (where applicable).

Children's Privacy

Listenix is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Services

We use trusted third-party services to provide certain features:

• Payment Processing: For subscription payments, we use secure third-party payment processing services that handle your payment information according to their own privacy policies
• Authentication Services: We use secure authentication services to manage your account login and security
• Cloud Storage: Your audiobook files are stored using secure cloud storage infrastructure

These services are bound by their own privacy policies and security standards. We only share the minimum information necessary for them to provide their services.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze service usage to improve performance
• Ensure security and prevent fraud

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the service.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach. We will provide information about what data was affected and what steps we are taking to address the situation.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through the service. The "Effective date" at the top of this page indicates when the policy was last updated. Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@listenixplayer.com. We are committed to addressing your privacy concerns promptly and transparently.